Replacement Policy
In order to get a defective item replaced, contact Customer Care via the Contact Us page within 24 hours from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped within 24-48 hrs Only after verifying the customer's claim.
- Eligibility: Returns are only accepted for products that are damaged during transit or have a manufacturing defect.
- Timeframe: You must contact us within 24 hours of delivery if you encounter any issues.
- Return Window: Returns can only be initiated within a 3-day window from the date of delivery.
- Return Process: Our customer support team will inspect and validate the claim before processing the return.
- Exclusions: We do not accept returns for reasons related to size, color, or quality preferences.
We accept returns and replacements only if the product received has manufacturing defects or damaged during transit. We will bear the complete cost and replace it with a new product.
Please note that we currently do not offer free shipping on international returns.
To initiate a return, you can contact us at support@bathla.com. If your return is accepted, We will initiated a pickup from your location and ship a new product to your address which will be a replacement for your defective product.
- Our Customer Care team will respond to your request email within 24- 48 working hours. We will then arrange a reverse pick-up for the delivered product.
- Please make sure that you have packed the returned product appropriately (use Bathla’s Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for a refund and will be sent back to the customer at their expense.
- Once we receive the returned product(s), a quality check will be performed on the items by our team. This is subject to the return having met all the above-mentioned criteria of Return.
- If the returned product(s) meets all the criteria for return, then we will initiate your refund within 24-48 working hours.
DAMAGE POLICY:
Damage policy is within 24 hours after receiving your item and requires a mandatory to share a picture or a video of the product (We reserve the right to request images and videos to process the replacement.) which will help to evaluate the issue and arrange a replacement for you as soon as possible.
Please note the below cases are not eligible for return or exchange
- Unfortunately, we cannot accept returns for size issues, as we have already mentioned all relevant dimensions in the product description.
- Any item that shows colour differences or size issues will not be accepted under this policy.
- If a customer wishes to go for the refund then the customer should Ship the product to us and bear the shipping cost there won't any shipping support from our side.
- If Bathla identifies that the product does not meet any one of the above criteria, we reserve the right to reject the return request for the product.
We take utmost care while packing your order, double checking for damages, and whether all items are in place and packing it. All the pictures showcased are original photos without any filters.
CANCELLATION POLICY:
We understand that there may be times when you need to cancel an order. In order to ensure a fair and efficient process for all of our customers, we have established the following cancellation policy:
- Orders may be cancelled within 24 hours of placement without any cancellation fee.
- Orders that have been shipped cannot be cancelled. In such cases, the customer will have to follow the returns and refund process as outlined in our returns & refund policy.
- Custom or made-to-order are not eligible for cancellation.
- To cancel an order, please contact our customer service team at support@bathla.com. Please provide your order number and reason for cancellation.
- Please note that if your delivery address's pin code is not serviceable by our logistics partner, we reserve the right to cancel the order. In such cases, we will notify you via email and process a full refund. Unfortunately, we are not liable for any compensation due to cancellations arising from non-serviceable pin codes.
- Please note that these policies are subject to change and may be updated as needed to ensure the fair treatment of all customers.
REFUND POLICY:
Orders which goes through the above process are eligable for Refund after appropriate reasoning.
- Prepaid orders refund will be initiated post Quality check after product reaches our warehouse. The refunded amount ill be processed and credited within 7 to 10 business days to the original mode of payment.
- Refunds for Cash on Delivery orders will be initiated once we receive the settlement from our Shipping partner (Usually which takes 15 days), Shipping charges paid while placing an order is non-refundable.
