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FAQs

Do I have to register to order online on www.bathla.com?

No, you don’t have to register, but doing so will help in receiving exclusive offers, reward points and saves all relevant info for a hassle-free checkout experience.

What are the benefits of creating an account?

A number of benefits include Limited Time Offers, updates on new & upcoming releases, ease of tracking and updating your order and a hassle-free purchase experience.

Can I view my order online?

Yes, if you have registered your account, after logging in you will be able to view any previous or ongoing orders!

Where can I find the Terms and Conditions?

You can find our Terms and conditions along with our Customer Policies at the footer of our page.

How can I pay for my order?

Our payment gateway RazorPay has a number of payment options such as credit/debit cards, NetBanking from a number of banks, UPI payment methods such as PhonePe or GooglePay and even wallets such as PayTM, AmazonPay and JioMoney.

How is my personal data being handled?

The Protection of your personal information is very important to us. Please see the Privacy Policy page at the footer to know more.

I’ve forgotten my password, what can I do?

Please click on the Forgot Password section and follow the instructions. You will receive a reset password link via email.

Who do I contact if I have a question regarding my order?

If you have any queries regarding your orders feel free to send an email to info@bathla.com or use the form on our Contact Us page.

Can I have my order delivered elsewhere?

Yes, you can. A delivery address can be different from the billing address provided.

Can I cancel my order?

If for any reason you would like to cancel your order we request that you send us an email or contact us by phone with the relevant order number prior to dispatch. If the items have been dispatched then payment of the cost of the returned goods will be the customer’s responsibility.

Return Policy

We do not accept returns due to the nature of the products we sell. However, if you face any issues with your order, you can write to us to see if you qualify for a refund or replacement.

How do I know how long my product is under warranty for?

There will be a leaflet which states the warranty period of said product attached to it.

What comes under your Bathla Trust warranty?

Your Bathla product has a unique replacement warranty when it comes to manufacturing defects.

I received a damaged product, how do I initiate a return for this item?

Please get in touch with us via email or phone within 7 days of receiving the damaged item and we will help initiating a replacement for you.

How long will it take to deliver my items?

During checkout we will give you an approximate delivery date depending upon the Zip code you provide, due to covid-19 restrictions some deliveries may take longer, we ask you to be patient.

How can I claim my warranty?

Please head over to our Bathla Trust Warranty page. Click on the Claim warranty section and fill in all the relevant details in the form.

I did not register for my Bathla Trust Warranty, can I still claim?

No worries, you can still claim your warranty if the product has been sent to you with manufacturing defects, do send an email to customercare@bathla.com along with an image attached.

What if there are parts of my product missing?

Write to us at customercare@bathla.com and we will have the missing parts sent to you.
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